We ship all orders with reliable carriers such as La Poste, DHL Express, and Colissimo, depending on the destination. Every shipment comes with a tracking number that you will receive by email.

Orders are generally processed within 24 hours. However, please allow 1 to 2 business days for shipping.

Delivery times vary depending on the destination and the countries served by each carrier.

Europe Delivery:
Delivery time 2 to 5 business days after shipping.

International Delivery:
Delivery time 5 to 10 business days after shipping.

After your package has been shipped, you will receive a shipping confirmation email containing tracking information. Simply click on the link provided to track your order.

For shipments within Europe, there are generally no customs duties or additional taxes. In rare cases, some countries may apply local fees upon arrival. For international deliveries (outside Europe), customs duties and taxes may apply depending on the regulations of the destination country. Orders are mainly shipped from Switzerland.

These potential charges are the responsibility of the customer and are determined by local customs authorities. We recommend that you check your country's regulations before ordering. ETC SWIM is not responsible for these charges or for any delays related to customs procedures.

Each order is prepared as soon as it is validated. If you wish to make a change, please contact us as soon as possible. However, this cannot be guaranteed, as orders are processed quickly.

We recommend that you carefully check your items and delivery information before finalizing your purchase.

Delays may sometimes occur independently of ETC SWIM's will, and unfortunately we cannot be held responsible for them.

In case of a delivery delay, we invite you to contact the carrier directly with your tracking number to get the latest information. For more details, please refer to our General Terms and Conditions.

Our customer service is of course available for any other questions you may have.